All purchases get free support for a duration of 3 months. The free support period starts from the date of purchase or deployment.
The support period varies based on the license or package you purchased.
When you report a defect, if I am not able to reproduce it, then you should grant me access to your environment to analyze the situation.
Support includes the following
- Installation: A manual to help you install and configure the Product will be provided along with the purchase.
- Installation: If you require, I will guide you to install the Product and configure it.
- Updates: You can get updates of the Product released during the support period for free.
- Defects: Any defects reported during the support period will be fixed and patch delivered exclusively. Please refer to the definition for the term ‘Defect’ at the end of this page.
- Enhancements: If you require a function or feature, that is not available in the Product, I can code it for you as a service for a fee.
Support does not include the following
- Installation, preparation, setup, or configuration of your environment. To run the software, it will require a basic setup like Apache server, PHP, database, etc. You should have all these required software ready to use.
- Data entry or import to the Product.
- Configuring third-party applications.
- Performance optimization for response time or throughput or any other parameters.
Defect – Definition Terms
The term defect may seem obvious but it varies largely based on the context. Coming up with a general term for the defect is tedious. To define a framework and understanding between us, I define defect as “a condition which does not meet a requirement as stated in the Product description page”. It is an error that causes the Product to malfunction and produce incorrect results.
Patches for a defect fix or a new release of the complete Product will be delivered to you.
Minimum Requirements
- Apache Server with PHP and MySQL / MariaDB database.
- Specific versions like “PHP 7.2 or above” will be specified on the product page.
- Latest versions of Google Chrome or Apple Safari or Microsoft Edge or Firefox browser.
How to ask for support
Send an email to connect@manishkumar.work with the appropriate Subject and detailed message.
Before you initiate the support request, ensure that you have the followings
- The above minimum requirements met.
- Read through the manual file provided along with the product bundle.
Details I need to support you
- Screenshot of the error message.
- If you are using SMTP then, SMTP host, port, username, password, TLS, or SSL. If you are not able to understand this list, please talk to your email/hosting service provider to get these.
- Send your Config.php, DataSource.php, or any configuration files applicable to the product you have purchased.
- Link to your installation.
- FTP access to your installation. Need FTP host, username, password. Please do not send your hosting control panel access details. Send only the FTP account details.
- If the product uses a database, PHPMyAdmin URL to access your database, username, and password.
- PHP version of your server.